Frequently Asked Questions
Browse common questions about enrollment, learning flow, and support. If you need more help, reach out anytime.
How long do I have access to a course after purchase?
You receive lifetime access to purchased courses, including future updates and added lessons. Your access is tied to your account email.
Are materials and tools included?
Courses specify recommended tools, adhesives, and finishes. We do not ship materials; however, we provide sourcing lists and safe handling notes for each module.
Do I get a certificate?
Yes. Upon completing required checkpoints, you receive a digital certificate from Divideix Atelier acknowledging your demonstrated competencies.
What if I am a complete beginner?
Start with Foundations: Tooling & Safety and Leather Anatomy. These courses assume no prior experience and emphasize safe practice.
Can I watch courses on mobile?
Yes. Our platform works on modern mobile browsers. For best clarity on detailed stitching shots, we recommend a tablet or desktop.
Do you offer refunds?
We provide a 14-day refund for first-time purchases if less than 20% of the course has been viewed. This allows you to evaluate fit without risk.
Is there personal feedback on my repairs?
Select tracks include optional critique sessions. You can submit photos and notes for instructor feedback on technique and finish quality.
Do you cover safety and ventilation?
Yes. Safety modules address adhesive handling, ventilation guidelines, glove and eye protection, and cleanup protocols.
Can businesses purchase team access?
We offer group licensing with centralized access management and billing. Contact us to tailor a plan for your studio.